Legals

Welcome to the R&R Properties website.

Continuing to browse on our website implies that you agree to comply to the following terms, conditions and policies that administer this website. If you disagree with any of the stipulated terms and conditions please stop using our website. Within the terms and conditions ‘we’ and ‘us’ is used, referring to R&R Properties. When ‘you’ is used, this refers to you the user of the website.

Terms of use:

  • All information on the R&R website may be subjected to amendments at any time without client’s prior knowledge.
  • the information provided on this website may contain inaccuracies, of which R&R Properties is fully exempt from liability. All viewers must understand that we cannot ensure the exactness of any material located on this site and we are protected under the law in this respect.
  • It is the responsibility of the client to clarify any specifics regarding advertisements on the site and we implore that this is done via the request of a viewing. Therefore, any details that you take from this site prior to viewing is at your own discretion. With our selection of services offered, it is the duty of the client to confirm all particulars.
  • All materials, media or otherwise is under R&R’s ownership and we forbid the reproduction of any such materials; photographs, listing details, documents, designs, service descriptions and pricing. Such material is owned by us.
  • The trademarks reproduced in this website are acknowledged on the website.
  • We cannot guarantee or warrant the precision, functioning, timeliness or the capabilities of the materials and information on this site for any reason in particular.
  • This website includes links to other websites for specific purposes. This is not a form of endorsement and we hold no responsibility for the information that you may find on the other website.
  • Any illegal operations of this website may be considered as a criminal offence.
  • Utilization of this website and any such subsequent dispute is subject to the Laws of England, Northern Ireland, Scotland and Wales.

Disclaimer –
The content of this website is primarily for general purposes only and even though we endeavour to keep our website as up-to-date as possible with no errors, we take no guarantees, implicit or explicit regarding the reliability, exactitude or appropriateness of the website and its contents. It is at your own risk to thus be fully reliant on our site. We recommend that you make a phone call or send an email to confirm particulars. In no such event will R&R Properties be responsible for any or all sorts of loss or damage linked to the site.
We work hard to ensure that our site is not affected by technical concerns, however, if at any point our website is instant site is provisionally unavailable, we cannot take accountability for this as it will be beyond our control.

Privacy Policy:

The below privacy policy details how R&R Properties uses and safeguards any information that you may give R&R Properties when you are using the website.
R&R Properties is obligated to guarantee the privacy of all users and clients. In the event that any personal information is requested on this site, it will be bound confidentially and no data will be manipulated or misused.
Our privacy policy may be subject to changes so you are welcome to refer back to this page on a regular basis.

Information collected –

  • Name
  • Contact information (phone number, email address)
  • Demographic information (address and postcode)
  • Other information related to client forms

This information will be used to contact yourself after making an enquiry. In some cases we may store your contact details to contact you at a later date regarding a service or property that you have an interest in. All details provided to us will be safeguarded and kept securely. We can assure you that there will be no dissemination or trading of your personal details. If you think that any submitted personal details are incorrect please do contact us to rectify any mistakes.

During marketing campaigns we may contact you via the information that you left us with. We may send marketing emails regarding offers or services that you may be able to benefit from.

Data security:
We will not sell your information to third parties unless you permit us or we are instructed by law.
Your information is stored on computer systems and transmission on the internet is not 100% secure and so we csnnot completely guarantee the protection of your information from our website. We will store your information for as long as we deem it useful to us and this will depend on the information that you have shared with us.

Our Data Protection Officer is Ronnie Robinson and he can be contacted on ronnie@randrproperties.co.uk.

Accessibility
R&R Properties does not discriminate in any service that we practise and therefore we seek to ensure the accessibility of our website for all. Our website is designed to be functional for people of all capabilities irrelevant of any disabilities that one may have. We would like to point out that the website may appear differently depending on the device it is displayed on but all information is the same. We would like to invite any feedback to make our website more operational so please don’t hesitate to contact us. We are conscious in increasing the accessibility of our site to all to be inclusive as possible and so we adhere to the suggested guidelines.

Complaints Procedure

Formal Complaint Process-
In order to maintain the highest standard of work and professionalism, R&R Properties must be informed when a problem occurs so that the problem can be resolved swiftly.

Should a complaint arise, please send the complaint in writing to Ronnie Robinson, who can be contacted via ronnie@randrproperties.co.uk or The Old Coach House 13a Upper Green Mews, Wolverhampton, WV6 8QH.

Following a documented complaint, this is the process:

  • A letter will be sent back to you as recognition that the complaint had been received. This will be done within three days of receiving the initial complaint. A copy of the forthcoming procedure will be sent with the complaint acknowledgment.
  • The complaint will then be investigated and is usually dealt with by the office manager who will speak with the member of staff that you dealt with.
  • Within 15 days of the letter of acknowledgement, you will receive an outcome in writing of the conducted investigation.
  • Should you be dissatisfied with the outcome, another evaluation can be requested to be undertaken by a senior member of staff.
  • Within 15 days we will write to you expressing our closing standpoint.
  • Following this conclusion if you are still dissatisfied, please get in touch with the Property Redress Scheme where you can leave a member complaint (or if a duration of 8 weeks has passed).

Member Number – PRS012475

Property Redress Scheme Premiere House
1st Floor
Elstree Way Borehamwood
WD6 1JH
https://www.theprs.co.uk
0333 321 9418
info@theprs.co.uk

 

Anti-Money Laundering Policy

Please follow the below link to view our AML policy.

R&R Properties Anti-Money-Laundering-Policy